Last updated: August 25, 2026
Muse App Inc ("Muse", "Company", "we", "us", or "our") operates the Muse platform and related services (the "Service"). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use the Service and explains your privacy rights.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Privacy Policy:
Company refers to Muse App Inc, 9854 National Blvd #1316, Los Angeles, CA 90034, United States.
Service refers to the Muse websites and applications, Muse Sessions, Muse Live (including muse.fans), Muse Spark, desktop applications, livestream and queue features, virtual camps, and related products and services.
Personal Data means information that identifies or relates to an identifiable individual.
Usage Data means data collected automatically from the use of the Service.
Service Provider means a third party that processes data on behalf of the Company.
Creator or Host means a user or organization hosting a session, livestream, queue, or store through the Service.
You means the individual or entity using the Service.
We may collect your name, email address, password, role or profession, use case information, industry details, and other information you voluntarily provide.
When you host or participate in livestreams, virtual camps, or sessions, we may collect audio and video streams, chat messages, reactions, queue submissions, uploaded music or other content, and session metadata.
You may submit to some Muse Live queues without creating an account. Queue submissions may include email address, artist name, song name, description, social media handles, uploaded files, links, transaction information, and shipping address when required for a physical product.
Cloud recordings may be stored where enabled. Where recording or clipping features are enabled, we may create and store recordings and clips of livestreams, which can include submitted content played during the stream. Depending on the features enabled, clips may be made available to the Creator, the person who submitted the content, or viewers.
Content uploaded within private sessions is not made public unless explicitly streamed or shared by the user.
When you submit to a Muse Live queue or purchase from a Creator, the Host of that queue may receive the information you provide, such as your name, email address, social media handles, submission, transaction amount, and shipping address when applicable, so the Host can operate the queue, review submissions, and fulfill purchases. We do not provide Hosts with your full payment card number.
Files uploaded within chat or sessions are stored and transmitted to session participants as part of the Service.
Some features may be accessible without an account. We may collect IP address, browser type, device information, usage logs, submission information, and display name if provided.
Payments are processed by third-party payment processors. We do not store full credit card numbers. We may receive billing name and email, subscription plan, payment status, transaction timestamps, and partial payment method details.
If you receive payments through the Service, we or our payment processors may collect identity, business, payout account, and tax information needed to process payouts and comply with law.
If you connect the Service to platforms such as Twitch, YouTube, TikTok, Instagram, or Kick, we may receive information those platforms make available, such as account or channel identifiers, profile information, chat messages, livestream information, and authorization information, as needed to provide the integration.
We collect IP address, device type, operating system, session duration, feature usage, and diagnostic data for security, analytics, fraud prevention, and compliance.
We use cookies, pixels, and similar technologies for authentication, analytics, and advertising.
We use tools including Google Tag Manager and Facebook Pixel.
We may use email addresses to create custom audiences on advertising platforms to deliver targeted ads to existing users.
Muse does not currently respond to browser Do Not Track signals, and third-party analytics or advertising providers may collect information about your activities over time and across websites or online services.
You may control cookies through your browser settings.
We use Personal Data to:
Provide, operate, and maintain the Service
Manage accounts and subscriptions
Facilitate livestreaming and sessions
Operate Muse Live queues and deliver submissions to Creators
Store and manage cloud recordings, and create and provide livestream recordings and clips
Distribute uploaded files to participants
Process payments and Creator payouts
Provide third-party platform integrations
Communicate with users
Improve the Service
Conduct analytics
Deliver marketing and advertising
Ensure security and prevent fraud
Comply with legal obligations
For public livestreams, we may use recordings or clips for promotional purposes on the Service, Company websites, and Company social media channels.
We do not use user content, including music, audio, video, livestreams, recordings, clips, queue submissions, uploaded files, and chats, to train artificial intelligence models.
We do not sell personal information for money.
We may share Personal Data:
With Service Providers that support the Service
With Creators and Hosts, as described above, so they can operate queues, review submissions, and fulfill purchases
In connection with a merger, acquisition, or business transfer
With other users when you participate in public livestreams or sessions
With analytics and advertising providers to measure campaigns and deliver advertising
When required by law
With your consent
Some privacy laws treat certain advertising disclosures, such as pixels or matched audiences, as "sharing" even when no money changes hands. Where those laws apply, we provide the required ability to opt out.
If you are located in the European Economic Area or the United Kingdom, we process Personal Data under the following lawful bases:
Performance of a contract when providing the Service
Legitimate interests, including improving the Service, security, and fraud prevention
Consent where required for marketing communications or certain tracking technologies
Compliance with legal obligations
International data transfers are conducted using appropriate safeguards where required by law, including Standard Contractual Clauses where applicable.
Where applicable, you may have rights to access, correct, delete, restrict or object to the processing of your Personal Data, receive certain Personal Data in a portable format, withdraw consent where processing is based on consent, and lodge a complaint with a data protection authority.
If you are a California resident, you may have the right to:
Request to know what personal information we collect, use, disclose, or share
Request deletion of personal information
Request correction of inaccurate personal information
Opt out of the sale or sharing of personal information (we do not sell personal information for money; certain advertising disclosures may be considered "sharing" under California law)
Not be discriminated against for exercising your privacy rights
To exercise your rights, contact legal@musesessions.co. We may verify your identity before fulfilling your request. We respond to verified requests within the timeframes required by applicable law.
We retain Personal Data as long as necessary to provide the Service, maintain accounts, comply with legal obligations, resolve disputes, and enforce agreements. Usage Data may be retained for analytics and security purposes.
Muse Live uploads, livestream recordings, and clips may be retained until deleted by the Creator or until no longer reasonably necessary for the purposes for which they were collected.
Personal Data may be processed in the United States and other jurisdictions where our Service Providers operate. By using the Service, you understand that your information may be transferred internationally. We use appropriate safeguards where required.
We use commercially reasonable technical and organizational safeguards to protect Personal Data. No system can guarantee absolute security.
The general consumer Service is intended for adults and is not intended for users under 18. We do not knowingly collect Personal Data from children under 13 outside an authorized educational context.
Muse may separately provide services to schools and educational institutions. In those cases, Muse and the institution will handle student information in accordance with applicable law and any applicable agreement.
The Service may contain links to third-party websites. We are not responsible for their privacy practices.
We may update this Privacy Policy from time to time. The "Last updated" date will reflect the most recent revision. If we make material changes, we may provide notice through the Service, by email, or by another reasonable method.
Muse App Inc
9854 National Blvd #1316
Los Angeles, CA 90034
United States
support@musesessions.co
